Legal

Terms & Conditions

Last updated: April 2026

Please read these terms carefully before booking a cleaning service with Rinseit. By scheduling a service, you agree to the policies outlined below.

Estimation and Quote

  • This is an hourly service. Quotes are an estimation of hours based on the size and condition of the place to be cleaned. If a job takes extra time, additional hours will be charged.
  • Customers are informed before the scheduled hours are over if an extra hour is needed to complete the job. With the customer's consent (via call, email, text, or direct communication with the cleaners), extra hours will be added.
  • Customers are obligated to accurately describe the true condition of the house, as this will be reflected in the estimated hours for the job.
  • For move-out/move-in cleaning, the house is expected to be empty to allow cleaners to complete the job efficiently. If the house is still occupied and cleaners need to move items out of the way to clean, this may affect the allotted time for the job, and customers will be informed accordingly.
  • Once our cleaners arrive on-site and the customer is informed, the service time begins.

Refund Policy

  • A deposit payment is required at the time of booking.
  • The full balance is required immediately after the job is completed and the invoice is issued to the customer. This includes all additional hours and extra charges. If payment is not made promptly, we reserve the right to charge the card on file and send the updated invoice to the customer.
  • All payments are fully refundable if cancellation is made more than 24 hours before the scheduled job.
  • Any cancellation within 24 hours of the scheduled job is non-refundable.
  • You have 24 hours to report if the job was not completed to your satisfaction. Any concerns raised after that period will be at the discretion of management.
  • For the health and safety of our cleaners, if a bug infestation is discovered during the job, cleaning will stop immediately and no refund will be issued.

What We Do Not Clean

  • We do not clean the exterior of windows, outside walls, patio furniture, or similar areas.
  • We do lift, pull out, or move heavy furniture or appliances such as couches, fridges, ovens, bookshelves, washers, and dryers, provided they are movable and not fragile. If these items need to be moved, the customer is welcome to do so, while our cleaners will handle cleaning the required areas.
  • We will attempt to clean underneath or around furniture and appliances that cannot be moved; however, we cannot guarantee those areas will be completely cleaned. Most clients move large furniture beforehand or assist during the cleaning if they are present.
  • We do not clean pet excrement, pet cages, aquariums, or similar items.
  • We do not clean bodily fluids, mold, hazardous materials, dangerous chemicals, or deceased rodents/vermin. These require specialized cleaning services.
  • We do not clean ceilings or areas beyond a cleaner's reasonable reach (e.g., high walls, high shelves, light fixtures, or tops of windows). Cleaners may use a 4–5 step ladder to reach slightly elevated areas, but they do not use full ladders to clean items such as chandeliers.
  • We do not wash or mop unfinished concrete.
  • We do not remove garbage from the property. However, our cleaners can dispose of garbage if the customer provides a designated disposal location.

Questions about these terms? Reach us at hello@rinseit.co and we'll be happy to clarify.